The Trusted Technician SBE - Service Business Evolution

Larry from Itak Heating & Cooling in New Jersey shares how he went from a problem solver to a Trusted Advisor and how that helped him find success with his HVAC career. 



Key takeaways from this episode:


Finding a new process and changing old habits is hard.
Asking questions shows that you care.


Asking questions is not enough. You need to show that you listen and do something with that info.
Stay on top of your training and practice so you don't lose skills.



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John from Hopkins in South Florida joins the podcast again to share how he stays motivated and constantly improves as an HVAC technician through coaching and training.


Key takeaways from this episode:


How to learn the skill of goal-setting
How goals lead to motivation
Why coaching is so important
What effective coaching looks and sounds like
The right mindset about training
How being an HVAC technician has changed his life



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Curtis from Patrick Riley in Arizona joins the podcast again to share how he approaches the HVAC off-season and makes the most of every single opportunity.



Key takeaways from this episode:


Slow down, be really thorough, and don't miss details.
Have the right mindset and ignore limiting beliefs about what people will spend.
Focus on the right opportunities at the right times.
Building trust and adjusting your strategy during each call.
Don't get tunnel vision on just the equipment. There is so much more around the house.
How he did $75,000 in revenue on a single, slow day.


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Chris from Russell's Heating Cooling Plumbing and Electric in Virginia shares how loving install work and the attention to detail of a good install helped him become a top HVAC technician and the lessons he has learned along the way.


Key Takeaways:


How to constantly improve and get better through analyzing everything
Follow a process so you can repeat what works and remove what doesn't
Ask questions to understand the customer. Each one is different and needs to understand who they are
Focus on engagement and trust


Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Matt from Patrick Riley in Phoenix, Arizona, shares how HVAC technicians can bring more clarity and consistency to their results by getting clear and consistent with their process.


Key Takeaways:


If you are guessing what to do on a call, you aren't following a clear process.
Results won't be immediate when you change your process. You have to work at it and get through the "valley of woe."
You have to have trust that the result of your process is to benefit the customer.
How to stay proactive in finding ways to grow.



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Berto from Burkhardt Heating & Cooling in Wisconsin shares how learning to always provide options while showing empathy has taken his ability to help customers to new levels.

Takeaways:


Always Give Options to Customers for Every Scenario
How to demonstrate empathy to build trust
Slow down and ask better questions so that you can give the right options



Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠⁠

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